tv99 game
Privacy
Policy
At tv99 game, we take the privacy of every Pakistan player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we keep it safe, and the rights you have over your own information. We have written it in plain English so it is easy to understand — no legal jargon maze.
How tv99 game Protects Your Data
Six principles that guide every data decision we make at tv99 game.
Data Minimisation
We collect only the information that is genuinely needed to operate your account, process PKR payments, and comply with legal obligations — nothing more.
Encryption at Every Step
All data transmitted between your device and tv99 game servers is protected by 256-bit TLS encryption, the same standard used by major Pakistan banks.
No Data Selling
tv99 game does not sell, rent, or trade your personal data to any third-party marketing company, data broker, or advertiser, under any circumstances.
Your Rights, Respected
You can request access to, correction of, or deletion of your personal data at any time by contacting our support team. We respond within 30 days.
Transparent Processing
This policy tells you exactly what data we hold, why we hold it, and who — if anyone — we share it with. No hidden data uses, no surprises.
Defined Retention Periods
We keep your data only for as long as legally required or operationally necessary. When the retention period expires, data is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how tv99 game ("tv99 game", "we", "us", "our") collects, uses, stores, and discloses personal information about users ("Player", "you", "your") of the tv99 game online gaming platform available at tv99game.com, including any associated mobile applications or services. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
Who We Are
tv99 game is an online gaming and entertainment platform operated for players primarily based in Pakistan. The platform offers casino games including live dealer tables, Jackpot Slots, Fishing War, Hi Lo, Cockfighting, and other titles, all denominated in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, tv99 game is the data controller — the entity that determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, please contact us using the details in Section 14 below.
Data We Collect
tv99 game collects the following categories of personal data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID / CNIC number, photo ID documents | Yes — for KYC compliance |
| Contact Data | Email address, mobile number, city (e.g., Karachi, Lahore, Islamabad) | Yes — for account and support |
| Financial Data | Payment method type (Easypaisa, JazzCash, HBL account reference), PKR transaction amounts and history | Yes — for deposits and withdrawals |
| Technical Data | IP address, device type, browser type and version, operating system, session logs | Automatic — collected by platform |
| Usage Data | Game history, wager amounts, win/loss records, bonus usage, session duration | Automatic — collected by platform |
| Communications Data | Support chat logs, emails, WhatsApp / Telegram messages sent to our team | Only when you contact support |
| Preference Data | Responsible gaming limits you set, notification preferences, language settings | Only when you configure settings |
Note: tv99 game does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records, except where strictly required by applicable law or regulatory obligation.
How We Collect Your Data
tv99 game collects personal data through the following channels:
- Direct input: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting our support team.
- Automated collection: Technical data and usage data collected automatically when you access the Platform via our servers, cookies, and analytics systems.
- Payment providers: Transactional confirmation data (not full payment credentials) received from Pakistan Payment Methods including Easypaisa, JazzCash, SadaPay, Raast, and integrated bank channels.
- Identity verification partners: Where required for KYC compliance, identity data may be verified through regulated third-party verification services operating in Pakistan.
- Support channels: Communications data collected when you contact us via live chat, WhatsApp, Telegram, or email.
Why We Use Your Data
tv99 game processes your personal data for the following specific purposes:
- Account management: Creating, maintaining, and securing your player account, including authentication and password recovery.
- Identity verification (KYC): Verifying that you are at least 18 years old and confirming your identity as required by anti-money laundering (AML) obligations.
- Payment processing: Facilitating PKR deposits and withdrawals via your chosen Pakistan payment method, and maintaining accurate transaction records.
- Game provision: Delivering casino games, recording wager outcomes, calculating and crediting winnings, and maintaining game integrity.
- Bonus administration: Tracking wagering requirements, eligibility, and fulfillment of promotional conditions.
- Customer support: Responding to your questions, resolving disputes, and providing assistance via all support channels.
- Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling, enforcing self-imposed limits, and administering self-exclusion requests.
- Fraud and security: Detecting, investigating, and preventing fraud, money laundering, cheating, and other prohibited activities.
- Legal compliance: Meeting obligations under applicable laws and regulations including AML, data protection, and age verification requirements.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, user experience, and platform stability.
- Communications: Sending you service-related notifications, transaction confirmations, and — where you have opted in — promotional messages about tv99 game offers.
Legal Basis for Processing
tv99 game processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual necessity: Processing required to fulfil our obligations under the user agreement with you — such as account management, game provision, and payment processing.
- Legal obligation: Processing required to comply with applicable law, including KYC/AML regulations and age verification requirements.
- Legitimate interests: Processing carried out in our legitimate business interests — such as fraud prevention, security monitoring, and platform analytics — provided these interests do not override your fundamental rights.
- Consent: Where we rely on your consent — such as for marketing communications — you may withdraw that consent at any time by contacting our support team or using the unsubscribe function in any marketing message.
Sharing Your Data
tv99 game does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may share your data with carefully selected third parties only in the following circumstances:
- Payment processors: Pakistan Payment Method providers (Easypaisa, JazzCash, SadaPay, Raast, and integrated banks) receive the minimum data required to process your PKR transactions.
- Identity verification: KYC and age verification service providers receive identity data solely for the purpose of compliance verification.
- Game providers: Third-party game studios and live dealer operators receive session identifiers and wager data required to run the game. They do not receive your full personal profile.
- IT and security services: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict confidentiality agreements.
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, we may disclose data to competent authorities in Pakistan or other relevant jurisdictions.
- Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
Important: All third parties who process data on our behalf are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not transfer your data to parties outside of these categories.
Payment Data & PKR Transactions
tv99 game does not store your full payment credentials. When you make a PKR deposit or withdrawal via Easypaisa, JazzCash, or any bank account, the payment is processed by the relevant payment provider using their own secure infrastructure. tv99 game receives only a transaction reference and confirmation status.
For the purposes of withdrawal processing and fraud prevention, tv99 game retains a record of the payment method type (e.g., "Easypaisa") and masked account identifier (e.g., last 4 digits or partial IBAN) associated with your account. Full account numbers, mobile wallet PINs, and bank passwords are never stored on tv99 game systems.
PKR Transaction Records: tv99 game maintains a complete history of your PKR deposits, withdrawals, wager amounts, and bonus transactions. This record is available within your account dashboard and is retained for the periods described in Section 9.
Cookies & Tracking Technologies
tv99 game uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device. We use the following types:
- Strictly necessary cookies: Required for the Platform to function. They manage your logged-in session, remember your game preferences, and maintain security. These cannot be disabled.
- Performance and analytics cookies: Help us understand how players use the Platform — which games are most popular, where load times are slow, and how navigation flows work. Data is aggregated and anonymised.
- Functional cookies: Remember your language preference, currency display setting, and responsible gaming configurations between sessions.
You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed cookie information, please refer to our Cookie Notice, available within your account settings.
Data Retention
tv99 game retains your personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | AML / regulatory obligation |
| PKR transaction records | 5 years after each transaction | Financial record-keeping and audit |
| Game history and wager logs | 3 years after account closure | Dispute resolution and fair play auditing |
| Support communications | 2 years after resolution | Quality assurance and dispute evidence |
| Technical / session logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing preference data | Until consent is withdrawn | Consent-based communications |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
Data Security
tv99 game employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit TLS encryption on all data transmitted between your device and our servers.
- Encryption at rest for sensitive data fields including identity documents and financial records stored in our database.
- Multi-factor authentication available for all player accounts, strongly recommended for accounts linked to Pakistan bank channels.
- Real-time intrusion detection and DDoS mitigation systems monitored around the clock by our security team.
- Access controls ensuring that only authorised personnel with a specific operational need can access personal data, subject to strict internal audit logs.
- Regular penetration testing and security audits conducted by independent cybersecurity professionals.
While tv99 game takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected Players promptly and take all appropriate remediation steps.
Your Rights Over Your Data
As a tv99 game player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to all valid requests within 30 calendar days.
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of any inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
- Right to restrict processing: Request that we limit our use of your data in certain circumstances.
- Right to data portability: Request your personal data in a structured, machine-readable format.
- Right to object: Object to processing carried out on the basis of legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Withdraw consent at any time where processing is consent-based (e.g., marketing emails).
Please note: Some rights may be limited where we are required to retain data to comply with legal or regulatory obligations — such as AML record-keeping requirements that apply to PKR financial transactions. We will always explain any such limitations when responding to your request.
Children's Privacy
tv99 game is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. All account registrations require confirmation of age, and identity verification documents are checked to enforce the 18+ minimum age requirement.
If tv99 game becomes aware that personal data has been collected from a person under 18, we will immediately close the relevant account, delete all associated personal data, and refund any net deposited PKR balance (less any applicable bonus funds) to the payment method used.
18+ Only. If you are a parent or guardian and believe your child has registered on tv99 game, please contact our support team immediately at [email protected]. We take underage access extremely seriously and will act swiftly.
Updates to This Privacy Policy
tv99 game may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or business operations. When material changes are made, we will notify registered Players via email or an in-platform notification at least seven (7) days before the changes take effect.
The "Last updated" date at the top of this Policy indicates when the most recent version was published. We encourage you to review this Policy periodically. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy.
Contact Us About Your Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way tv99 game handles your personal data, please reach out to our dedicated support team. Our English-speaking team is available 24/7 and will route your privacy request to the appropriate person.
- Email (preferred for written privacy requests): [email protected]
- WhatsApp: Available via the in-platform support widget
- Telegram: Available via the in-platform support widget
- Live Chat: Accessible from your logged-in account, any page
For formal data subject requests (access, erasure, portability, etc.), please use the email address above and include your registered username and a clear description of your request. We will acknowledge receipt within 3 business days and provide a full response within 30 calendar days.
Seven Rights Every tv99 game Player Holds
These are not small print — they are real, actionable rights you can exercise at any time by contacting our support team.
Right of Access
Ask us for a full copy of the personal data tv99 game holds about you. We will prepare and deliver it within 30 days at no charge.
Right to Rectification
If any personal data we hold is inaccurate or out of date, you can ask us to correct it promptly. This includes name spelling, contact details, and address.
Right to Erasure
Request deletion of your data when it is no longer needed, subject to our legal retention obligations for PKR financial records and AML compliance.
Right to Restrict Processing
Ask us to pause certain uses of your data — for example, while a correction request is being resolved — without requiring full account deletion.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Object
Object to processing based on legitimate interests or withdraw consent for marketing messages at any time. We will stop immediately upon a valid request.
Right to Withdraw Consent
Where we rely on your consent to process data — such as promotional emails — you can withdraw that consent at any time without affecting prior processing.
Your Privacy Is Protected —
Now Enjoy tv99 game
With strong encryption, strict data minimisation, and full transparency about how your information is used, tv99 game gives Pakistan players the confidence to play, deposit, and withdraw knowing their data is safe. 18+ only — please always play responsibly.
18+ only · Play responsibly · PKR deposits via Easypaisa, JazzCash & all major Pakistan banks